Shipping & Returns
Shipping Policy
Currently Orange Diamond Underwater Photography ships to the United States. For customers in the Front Range Area of Colorado (Pueblo, Colorado Springs, Denver, and Fort Collins and adjacent areas) may arrange to pick up their art in person. Email jeff@orangediamonduwp.com to arrange your pickup location and time.
Lead time on printing your aluminum print is 2 to 4 days, and then it will be packaged and shipped to you. Shipping can vary depending on where you live and the time of year your order was placed. Shipping can take from 3-7 days.
You can request a faster shipping options and quotes can then be given for you to choose from. Please contact jeff@orangediamonduwp.com to arrange special shipping options.
Your prints are packaged to ensure that they arrive in perfect condition. In the event that your items are damaged during shipment, please contact us within 3 days. Please email jeff@orangediamonduwp.com with pictures of your damaged prints and packaging, along with your order number. Please do not throw anything out until after we request you to.
Return & Exchange Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Acrylic prints are sold as is and non-returnable.
For damaged products please send pictures of the damaged print and packaging to jeff@orangediamonduwp.com within 3 business days so the print can be replaced. You may need to bend the metal 90 degrees and email photographs of the bend to receive a new print. Those photographs should also be sent to jeff@orangediamonduwp.com.